Shipping & Delivery Policy – United States, Canada & International

At VisionBattle.com, we are committed to delivering premium home theater products safely, reliably, and efficiently to customers across the United States, Canada, and international destinations.

Our product range includes projectors, motorized projector screens, fixed-frame screens, projector lifts, laser TV cabinets, home theater furniture, and related AV equipment. Because these products vary significantly in size and weight, delivery methods and estimated transit times may differ depending on the product and destination.

Projectors & Motorized Screens Up to 120″

For most major cities and metropolitan areas, projectors and motorized projector screens up to 120″ are generally shipped by air courier or express freight.

Estimated delivery time: 3–9 business days from dispatch.

Delivery times may vary depending on:

  • Destination;
  • Product availability;
  • Courier network;
  • Remote or regional delivery location;
  • Customs clearance;
  • Public holidays;
  • Weather conditions; and
  • Other circumstances outside our reasonable control.

For Canadian and international orders, customs processing may add additional time to the delivery.

If you require a more accurate delivery estimate, please contact the VisionBattle sales or support team with your full delivery address before placing your order.

Motorized Projector Screens Over 120″

Projector screens larger than 120″ are oversized freight items and are generally shipped by sea freight from our international distribution facilities.

Estimated delivery time: approximately 6–8 weeks from order confirmation.

Please note that this is an estimated timeframe only and should not be considered a guaranteed delivery date.

The estimated delivery period does not include delays caused by circumstances such as:

  • Customs inspections;
  • Customs clearance processing;
  • Port congestion;
  • Vessel schedule changes;
  • Public holidays;
  • Severe weather;
  • Transportation disruptions;
  • Strikes;
  • Government restrictions;
  • International conflicts;
  • Force majeure events; or
  • Other circumstances beyond our reasonable control.

Because oversized screens require specialist freight handling, tracking updates may also be less frequent while the shipment is travelling by sea.

If your purchase is time-sensitive—for example, if it is required for a renovation, scheduled installation, property handover, event, or travel—we strongly recommend contacting our sales team before ordering to confirm current production and shipping lead times.

Once an oversized or custom product has entered production or has been dispatched, cancellation may no longer be possible. Please refer to our Return & Refund Policy for further details.

Motorized Laser TV Cabinets, Furniture & Custom-Built Products

Motorized laser TV cabinets, home theater furniture, custom cabinetry, and other made-to-order products are generally manufactured specifically for each order.

These products are typically shipped by sea freight.

Estimated delivery time: approximately 8–10 weeks from order confirmation.

This estimate may include manufacturing and international freight time, depending on the individual product.

Actual delivery times may vary due to:

  • Manufacturing schedules;
  • Custom design requirements;
  • Product specifications;
  • Vessel availability;
  • Customs clearance;
  • Port congestion;
  • Public holidays;
  • Weather events;
  • Freight disruptions;
  • Customs inspections;
  • Government actions; or
  • Other circumstances outside our reasonable control.

Customers ordering custom-made products should carefully confirm all specifications, measurements, colours, finishes, projector compatibility, and installation requirements before production begins.

Once production has commenced or the product has been shipped, cancellation or change-of-mind returns may not be available.

If your project has a fixed installation deadline, please contact us before placing your order so that we can provide the most current estimated production and shipping timeframe.

Projector Lifts & Other Large AV Equipment

Projector lifts, recessed ceiling systems, mounting equipment, and other large or heavy AV products may be shipped by courier, air freight, road freight, or sea freight depending on the product dimensions, weight, and destination.

Delivery times will therefore vary.

Please contact our sales team if you require confirmation of shipping method or lead time for a particular product.

Fulfilment & Logistics

VisionBattle works with established courier companies and freight providers, which may include:

  • DHL;
  • UPS;
  • FedEx;
  • International air freight providers;
  • Sea freight companies;
  • Local freight carriers; and
  • Specialist oversized-delivery providers.

The carrier selected for your order will depend on the product, shipment size, destination, service availability, and other logistical considerations.

We reserve the right to select the most appropriate shipping provider for each order.

Order Processing

Orders are generally processed after successful payment confirmation and any required fraud or security verification.

For custom or made-to-order products, the estimated production period begins once all relevant specifications have been confirmed and the order has been accepted for production.

An order confirmation does not necessarily mean that the product has been dispatched.

Tracking information will be provided when available.

Customs, Duties & Import Requirements

International shipments may be subject to customs clearance, import regulations, duties, taxes, brokerage fees, or other destination-specific charges.

Unless expressly stated otherwise at checkout or on the applicable product page, customers are responsible for any import duties, taxes, customs charges, or local fees imposed by the destination country.

Customs clearance times are controlled by local authorities and are outside VisionBattle’s direct control.

Delivery Access for Large Products

Large products such as oversized projector screens, laser TV cabinets, home theater furniture, and projector lifts may require specialist delivery arrangements.

Unless otherwise agreed in writing, standard freight delivery for large items is generally limited to:

  • Kerbside;
  • Driveway;
  • Loading area; or
  • Ground-level entrance.

Standard delivery does not include:

  • Carrying products upstairs;
  • Internal room placement;
  • Lift or stair access;
  • Unpacking;
  • Assembly;
  • Installation;
  • Removal of crates, pallets, cartons, or other packaging materials; or
  • Disposal of packaging.

Customers should ensure that suitable access is available for large deliveries.

For very large or heavy products, additional people or professional installers may be required to move the product safely after delivery.

Packaging Materials

Large projector screens, cabinets, and other high-value products may be shipped in reinforced cartons, timber crates, pallets, or other protective packaging.

Unless specifically agreed otherwise, removal and disposal of packaging materials are the customer’s responsibility.

We recommend retaining the original packaging for a reasonable period after delivery, particularly for high-value or fragile products.

Delivery Inspection

We recommend inspecting the external packaging at the time of delivery whenever reasonably possible.

If there is visible damage to the carton, crate, pallet, or product packaging:

  • Photograph the damage before opening the shipment;
  • Photograph the shipping label;
  • Retain all packaging materials;
  • Make a note with the delivery driver where possible; and
  • Contact VisionBattle Customer Support promptly.

Photographs and other evidence may be required when submitting a freight damage claim.

Delivery Delays

Although we make reasonable efforts to provide accurate shipping estimates, delivery dates are not guaranteed unless expressly confirmed in writing.

VisionBattle is not responsible for reasonable delays caused by circumstances outside our control, including customs, freight carriers, shipping lines, weather, port operations, government actions, strikes, or other force majeure events.

Where significant delays occur, our support team will provide available updates and assist with tracking the shipment.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Additional charges resulting from:

  • Incorrect addresses;
  • Failed delivery attempts;
  • Address changes after dispatch;
  • Redelivery;
  • Storage fees; or
  • Remote-area surcharges

may be payable by the customer where applicable.

Please contact us as soon as possible if you notice an error in your shipping information.

Contact Us

For shipping enquiries, estimated delivery times, freight costs, or questions regarding delivery to your region, please contact:

VisionBattle Customer Support
Email: [email protected]
Website: VisionBattle.com

Our team will be happy to assist with product availability, shipping methods, delivery estimates, and special freight requirements.

Important: Shipping and delivery services do not include the removal or disposal of packaging materials such as crates, pallets, timber frames, or cardboard cartons. For oversized items, including projector screens, cabinets, furniture, and other heavy products, delivery is generally limited to kerbside, driveway, loading area, or ground-level entrance unless otherwise agreed in writing.