Refund and Return Policy

Refund and Return Policy

Effective Date: [July 1st, 2023]

Thank you for shopping at VisionBattle.com. We are committed to providing high-quality projectors, projector screens, home theater products, and related accessories. We want you to be satisfied with your purchase and have established the following Return & Refund Policy to explain how returns, refunds, damaged products, and defective products are handled.

1. Return Eligibility

To be eligible for a return, the item must generally:

Be returned within 14 days of delivery;
Be in brand-new and unused condition;
Be unopened where applicable;
Include all original packaging, accessories, manuals, cables, protective materials, and components; and
Be returned in a condition suitable for resale.

Products that have been installed, assembled, used, modified, damaged, or returned with missing packaging or accessories may not qualify for a standard return.

2. Requesting a Return

To request a return, please contact the VisionBattle Customer Support Team within 14 days of receiving your order.

Please provide:

Your order number;
The product you wish to return;
The reason for the return;
Photographs or videos where relevant; and
Any other information requested by our support team.

Please contact us at:

Email: [Insert VisionBattle Support Email]

Do not return any product without first obtaining return instructions from VisionBattle.

3. Return Shipping

Once your return request has been approved, we will provide instructions regarding the return address and return procedure.

Unless the return is due to an approved product defect, incorrect item supplied by us, or another circumstance where VisionBattle is responsible for the return, the customer is responsible for the return shipping cost.

We strongly recommend using an insured and trackable shipping service, particularly for high-value items such as projectors, projector screens, motorized equipment, and home theater products.

The customer remains responsible for the returned product until it has been successfully delivered to the designated return location.

4. Product Inspection

All returned products are subject to inspection after they are received.

We will check the condition of the product, packaging, accessories, components, serial numbers, and other relevant information to confirm that the return meets the eligibility requirements of this policy.

If the product is returned in a used, damaged, incomplete, modified, or otherwise non-resalable condition, the return may be declined or an appropriate deduction may be applied where permitted by applicable law.

5. Refunds

Once an eligible return has been received and approved, the refund will normally be issued to the original payment method.

Please allow up to 14 business days after approval for the refund to be processed.

The time required for the funds to appear in your account may vary depending on your bank, credit card provider, payment processor, or other payment service.

Where appropriate, any non-refundable delivery charges, return freight charges, payment processing costs, or other applicable charges may be deducted from the refund, subject to applicable consumer laws.

6. Non-Returnable Items

Unless required by applicable consumer law, the following products may not qualify for a change-of-mind return:

Products that have been opened or used;
Products that have been installed or assembled;
Products damaged after delivery;
Products that are missing original packaging, accessories, manuals, or components;
Products that have been modified or altered;
Products returned outside the applicable return period;
Clearance, final-sale, or specially discounted products where identified as non-returnable;
Custom-made, made-to-order, or specially configured products; and
Products manufactured or modified according to the customer’s requested specifications.

7. Shipping Charges

Original delivery charges are generally non-refundable for change-of-mind returns.

Customers are also responsible for return shipping costs unless VisionBattle confirms that the product is defective, was incorrectly supplied, or the return shipping cost is otherwise our responsibility under applicable law.

Additional freight charges may apply to oversized products such as large projector screens, motorized screens, cabinets, projector lifts, and other bulky items.

8. Exchanges

VisionBattle does not normally process direct exchanges.

If you would like a different product, size, model, or specification, you may request a return of the original eligible product and place a new order for the replacement item.

Any new order will be treated as a separate transaction.

9. Damaged Products

If your order arrives with visible shipping damage, please contact VisionBattle as soon as possible after delivery.

Where possible, please provide:

Photographs of the external shipping carton;
Photographs of the shipping label;
Photographs showing the damage;
Photographs of the internal packaging; and
A description of the condition in which the shipment was received.

Please retain all original packaging while the claim is being reviewed.

For large or fragile products, we recommend inspecting the packaging before signing for delivery whenever possible.

10. Defective Products

If you believe your product has a manufacturing defect or develops a fault, please contact our support team with your order number and a detailed description of the issue.

We may request photographs, videos, diagnostic information, serial numbers, troubleshooting results, or other information to help determine the nature of the problem.

Depending on the circumstances, the appropriate resolution may include troubleshooting, repair, replacement parts, replacement of the product, or a refund, subject to the applicable warranty and consumer protection laws.

11. Incorrect Products

If VisionBattle sends you an incorrect product, model, size, or specification, please contact us as soon as possible.

After verification, we will provide instructions for returning the incorrect product and arrange the appropriate replacement or other resolution.

12. Custom and Made-to-Order Products

Certain projector screens, cabinets, lifts, mounting systems, oversized products, and other products may be manufactured or configured specifically for an individual customer’s order.

Once manufacturing or customization has commenced, these products may not be cancelled or returned for change of mind unless otherwise agreed by VisionBattle or required by applicable law.

Customers should carefully confirm all measurements, specifications, colours, dimensions, screen materials, installation requirements, power configurations, and other customization details before approving a custom order.

13. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If an order has already been processed, dispatched, entered production, or manufactured to your specifications, cancellation may no longer be possible or cancellation charges may apply.

14. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where mandatory consumer rights apply, those rights will take priority over any inconsistent provision in this policy.