Privacy Policy

Effective Date: [July 1st, 2023]

This Privacy Policy explains how VisionBattle.com (“VisionBattle,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact our support team, subscribe to marketing communications, or otherwise use our services.

By using VisionBattle.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our Website and services.

1.1 Information You Provide to Us

You may provide personal information when you:

  • Create an account;
  • Place an order;
  • Subscribe to our newsletter;
  • Contact customer support;
  • Submit a warranty or return request;
  • Complete a contact form;
  • Request a quotation;
  • Participate in a promotion; or
  • Communicate with us by email, telephone, chat, or other methods.

This information may include:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Company name;
  • Order information;
  • Product preferences;
  • Account login details;
  • Customer support correspondence;
  • Warranty information; and
  • Other information you voluntarily provide.

1.2 Payment Information

When you make a purchase, payment information may be processed by third-party payment providers such as credit card processors, digital wallet providers, or payment gateways.

VisionBattle may receive limited payment-related information, such as:

  • Payment status;
  • Transaction reference;
  • Payment method type;
  • Billing details;
  • Last four digits of a payment card, where applicable; and
  • Fraud or risk indicators.

We generally do not directly store complete payment card numbers where payments are processed by third-party payment providers.

1.3 Automatically Collected Information

When you visit VisionBattle.com, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages visited;
  • Time spent on pages;
  • Date and time of access;
  • Approximate geographic region;
  • Device identifiers;
  • Website interaction data; and
  • Error or diagnostic information.

This information helps us operate, secure, analyze, and improve our Website.

1.4 Cookies and Similar Technologies

VisionBattle may use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the Website functioning;
  • Remember customer preferences;
  • Maintain shopping carts;
  • Improve Website performance;
  • Measure traffic and usage;
  • Understand customer behaviour;
  • Detect fraud and abuse;
  • Provide relevant advertising; and
  • Measure the effectiveness of marketing campaigns.

You may be able to manage cookies through your browser settings or through any cookie preference tools made available on our Website.

Please refer to our separate Cookie Policy, if applicable, for additional information.

2. How We Use Personal Information

We may use personal information for the following purposes.

2.1 Processing Orders

We use customer information to:

  • Process purchases;
  • Verify payments;
  • Confirm orders;
  • Arrange shipping;
  • Provide tracking information;
  • Manage customs and delivery requirements;
  • Process returns and refunds; and
  • Provide warranty and after-sales support.

2.2 Customer Service

We may use your information to:

  • Respond to enquiries;
  • Provide technical support;
  • Resolve complaints;
  • Troubleshoot products;
  • Review warranty claims;
  • Assist with installation questions; and
  • Manage disputes or return requests.

2.3 Account Management

Where customer accounts are available, we may use personal information to:

  • Create and manage accounts;
  • Authenticate users;
  • Maintain order history;
  • Save preferences; and
  • Protect accounts from unauthorized access.

2.4 Marketing and Communications

Where permitted by law, we may use your contact information to send:

  • Product announcements;
  • Special offers;
  • Newsletters;
  • Promotional campaigns;
  • New product information; and
  • Relevant VisionBattle updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Transactional communications relating to orders, warranties, returns, payments, security, or customer service may still be sent where necessary.

2.5 Website Improvement and Analytics

We may analyze browsing activity and customer interactions to:

  • Improve Website performance;
  • Improve navigation and product discovery;
  • Understand which products are popular;
  • Optimize advertising;
  • Improve customer experience;
  • Diagnose technical issues; and
  • Develop new features and services.

2.6 Fraud Prevention and Security

We may process information to identify and prevent:

  • Fraudulent transactions;
  • Unauthorized card use;
  • Account takeover;
  • Card testing;
  • Bot activity;
  • Security attacks;
  • Chargeback abuse; and
  • Other suspicious or unlawful activities.

This may involve the use of automated security systems, fraud-prevention tools, payment processors, hosting providers, and cybersecurity services.

2.7 Legal and Regulatory Compliance

We may use or disclose personal information where necessary to:

  • Comply with applicable laws;
  • Respond to lawful government requests;
  • Respond to court orders or legal processes;
  • Enforce our Terms of Service;
  • Protect our legal rights;
  • Investigate fraud;
  • Resolve disputes; or
  • Protect the safety and security of VisionBattle, our customers, and third parties.

3. How We Share Personal Information

VisionBattle does not sell personal information to third parties for their independent marketing purposes.

We may, however, share personal information with service providers and business partners where necessary to operate our business.

3.1 Service Providers

Information may be shared with providers that assist us with:

  • Payment processing;
  • Website hosting;
  • Cloud services;
  • Email delivery;
  • Customer support;
  • Analytics;
  • Fraud prevention;
  • Cybersecurity;
  • Shipping and logistics;
  • Warehousing;
  • Customs clearance;
  • Marketing; and
  • Business administration.

These providers may process personal information only as necessary to provide their services to us, subject to applicable contractual and legal requirements.

3.2 Shipping and Logistics Providers

Where you place an order, relevant personal information may be provided to:

  • Couriers;
  • Freight companies;
  • Warehouses;
  • Customs brokers;
  • Postal services;
  • Import agents; and
  • Delivery contractors.

This information may include your name, delivery address, telephone number, email address, and order details as needed to complete delivery.

3.3 Manufacturers and Service Partners

For warranty, technical support, repair, or replacement claims, we may need to share relevant information with:

  • Product manufacturers;
  • Authorized service centres;
  • Repair technicians;
  • Distributors; or
  • Installation partners.

Only information reasonably necessary to resolve the relevant issue will be shared.

3.4 Legal Requirements

We may disclose information where required by law or where reasonably necessary to protect our rights, investigate wrongdoing, prevent fraud, or respond to legal proceedings.

3.5 Business Transfers

If VisionBattle undergoes a merger, acquisition, restructuring, sale, or transfer of assets, customer information may be transferred as part of that transaction, subject to applicable law.

4. International Data Transfers

Because VisionBattle may operate internationally and work with global service providers, personal information may be processed or stored in countries other than the country where you live.

Where required, we take reasonable measures to ensure that international transfers are handled in accordance with applicable privacy laws and appropriate safeguards.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • Order history;
  • Warranty requirements;
  • Customer service needs;
  • Legal obligations;
  • Accounting requirements;
  • Tax requirements;
  • Fraud prevention;
  • Dispute resolution; and
  • Business record-keeping requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

6. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Object to certain processing;
  • Restrict certain processing;
  • Withdraw consent where processing is based on consent;
  • Request portability of certain data;
  • Opt out of marketing communications; and
  • Lodge a complaint with a relevant privacy authority.

These rights may be subject to legal limitations or exceptions.

To exercise a privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

7. Marketing Preferences

You may unsubscribe from marketing communications at any time.

You can do this by:

  • Clicking the unsubscribe link in a marketing email; or
  • Contacting VisionBattle Customer Support.

Unsubscribing from marketing messages will not prevent us from sending service-related communications regarding orders, payments, deliveries, returns, warranties, or security matters.

8. Security

We take reasonable technical, administrative, and organizational measures to protect personal information from:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Disclosure;
  • Alteration; and
  • Destruction.

Security measures may include:

  • Encryption;
  • Secure payment processing;
  • Firewalls;
  • Access controls;
  • Fraud monitoring;
  • Website security tools;
  • System monitoring; and
  • Employee access restrictions.

However, no method of internet transmission, electronic storage, or online transaction can be guaranteed to be completely secure.

9. Children’s Privacy

VisionBattle is not intended for children under the age of 18.

We do not knowingly collect personal information from children for the purpose of selling products or services.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete it.

10. Third-Party Websites

VisionBattle.com may contain links to third-party websites, including:

  • Manufacturers;
  • Payment providers;
  • Shipping companies;
  • Social media platforms;
  • Advertising services; and
  • Other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand how visitors use our Website and to improve advertising performance.

These services may collect information such as:

  • IP address;
  • Browser information;
  • Device information;
  • Pages viewed;
  • Referring websites;
  • Advertising interactions; and
  • Conversion information.

Depending on your jurisdiction and available settings, you may be able to control or limit certain advertising and tracking technologies through cookie preferences, browser settings, or third-party opt-out tools.

12. Fraud and Payment Risk Monitoring

To protect customers and our business, transactions may be reviewed by automated fraud-prevention and payment-risk systems.

These systems may analyze information such as:

  • IP address;
  • Device information;
  • Billing and shipping details;
  • Transaction history;
  • Order value;
  • Payment method;
  • Account activity; and
  • Other risk indicators.

Transactions identified as potentially suspicious may be delayed, declined, cancelled, or subject to additional verification.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;
  • Technology;
  • Services;
  • Legal requirements; or
  • Regulatory obligations.

The updated policy will be published on VisionBattle.com with a revised effective date.

Where required by law, we may provide additional notice of material changes.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way VisionBattle handles personal information, please contact:

VisionBattle Customer Support
Email: [email protected]
Website: VisionBattle.com

We will make reasonable efforts to respond to privacy-related requests within the timeframes required by applicable law.

By continuing to use VisionBattle.com, you acknowledge that you have read and understood this Privacy Policy.