Refund and Return Policy

Effective Date: [July 1st, 2023]

Thank you for shopping at VisionBattle. We want to ensure your satisfaction with every purchase you make on our website. If you are not completely satisfied with your purchase, we offer a 14-day return and refund policy, subject to the terms and conditions outlined below.

1. Eligibility for Returns and Refunds:

1.1. To be eligible for a return and refund, the item(s) you wish to return must be in brand new condition, unopened, unused, and in their original packaging.

2. Initiation of Return:

2.1. To initiate a return, please contact our Customer Support within 14 days of receiving your order. You can reach us at [email protected]. Please provide your order number, the reason for the return, and any relevant details.

3. Return Process:

3.1. Once your return request is approved, we will provide you with instructions on how to return the item(s). You are responsible for the cost of shipping the item(s) back to us.

3.2. It is recommended to use a trackable shipping service and retain the tracking information until your return is processed.

4. Inspection and Refund:

4.1. Upon receiving the returned item(s), we will inspect them to ensure they are in brand new condition and meet the eligibility criteria.

4.2. If the returned item(s) meet the criteria, we will process a refund to your original payment method within 14 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

5. Non-Eligible Items:

5.1. The following items are not eligible for return and refund:

• Items that have been opened, used, or damaged.
• Items that are not in their original packaging.
• Items that are returned after the 14-day return period.

6. Shipping Costs:

6.1. Shipping costs associated with the initial purchase and the return are non-refundable.

7. Exchanges:

7.1. We do not offer direct exchanges. If you wish to exchange an item, you can follow the return process and then place a new order for the desired item.

8. Damaged or Defective Items:

8.1. If you receive an item that is damaged or defective, please contact our Customer Support immediately. We will guide you through the process of returning the item and arrange for a replacement or refund.

9. Contact Us:

9.1. If you have any questions or concerns regarding our Return & Refund Policy, please contact us at [email protected].

By making a purchase on VisionBattle, you agree to comply with and be bound by this Return & Refund Policy.

Note: This is a general template for a return and refund policy and should be reviewed and customized to fit the specific details and practices of your website and business. Always ensure that your policy accurately reflects your return process, conditions, and any legal obligations you may have.