Terms of Service

Effective Date: July 1st, 2023

Welcome to VisionBattle.com. These Terms of Service (“Terms”) govern your access to and use of the VisionBattle website, products, services, and related features (collectively, the “Services”).

By accessing, browsing, or using VisionBattle.com, placing an order, or otherwise using our Services, you agree to be bound by these Terms. Please read them carefully before using our Website.

1. Use of Our Website and Services

1.1 Eligibility

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to make purchases through VisionBattle.com.

By using our Website, you confirm that you meet the applicable age requirements and have the legal capacity to enter into a binding agreement.

1.2 Permitted Use

You agree to use our Website and Services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.

You must not use our Website:

• For fraudulent, illegal, or unauthorized activities;
• To interfere with the operation or security of the Website;
• To attempt to gain unauthorized access to our systems or customer accounts;
• To introduce malicious code, viruses, automated attacks, or other harmful technology;
• To misuse product information, pricing, images, or intellectual property; or
• In any way that may damage VisionBattle, our suppliers, partners, customers, or other users.

1.3 Right to Refuse Service

We reserve the right to refuse or restrict service, cancel orders, suspend accounts, or limit access to the Website where we reasonably believe there is fraud, misuse, payment risk, security risk, violation of these Terms, or other legitimate business reason.

2. Product Information

2.1 Product Descriptions

VisionBattle aims to provide accurate and current information regarding products, including specifications, dimensions, features, compatibility, images, availability, pricing, and installation requirements.

However, manufacturers may update product specifications, designs, packaging, firmware, accessories, and other details without prior notice.

We therefore do not guarantee that every product description, photograph, specification, or other piece of Website content will always be completely accurate, current, or error-free.

2.2 Product Images

Product images are provided for illustrative purposes. Actual products may vary slightly in appearance, colour, finish, packaging, included accessories, or other details.

Display settings, lighting, photography, and manufacturing variations may also affect how colours and finishes appear online.

2.3 Errors and Corrections

We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, or product information at any time, including after an order has been submitted.

Where a material error affects an order, we may contact you to confirm whether you wish to proceed under the corrected information.

3. Pricing and Payment

3.1 Pricing

All prices displayed on VisionBattle.com are shown in the currency indicated on the Website.

Prices may change at any time without prior notice.

Unless otherwise stated, applicable taxes, duties, shipping costs, installation charges, and other fees may be calculated separately.

3.2 Payment Methods

We accept the payment methods displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;
• The information supplied is accurate;
• Sufficient funds or credit are available; and
• The transaction is not fraudulent or unauthorized.

3.3 Payment Verification

For fraud prevention and security purposes, we may conduct payment verification before accepting or dispatching an order.

We may request additional information to verify the identity of the purchaser or the legitimacy of the payment.

4. Orders

4.1 Order Submission

Submitting an order through VisionBattle.com constitutes an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that your order has been finally accepted.

4.2 Order Acceptance

We reserve the right to accept or decline any order.

An order may be declined or cancelled for reasons including:

• Product unavailability;
• Pricing or listing errors;
• Payment failure;
• Suspected fraud;
• Incorrect shipping information;
• Export or regulatory restrictions;
• Supplier availability;
• Shipping limitations; or
• Other legitimate operational reasons.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our policies.

4.3 Order Changes

Customers should review product models, sizes, colours, specifications, voltage requirements, screen materials, installation requirements, and delivery information carefully before submitting an order.

Changes may not be possible after processing, manufacturing, customization, or dispatch has begun.

5. Shipping and Delivery

5.1 Delivery Estimates

We aim to process and dispatch orders as efficiently as possible.

Any delivery timeframes provided are estimates only unless expressly stated otherwise.

Delivery times may be affected by:

• Courier delays;
• Customs clearance;
• Weather;
• Public holidays;
• Port congestion;
• International freight schedules;
• Remote delivery locations;
• Product availability;
• Manufacturing schedules; and
• Other circumstances outside our reasonable control.

5.2 Large and Oversized Products

Projector screens, motorized cabinets, projector lifts, and other large-format home theater products may require specialist freight services.

Delivery conditions may vary depending on product size, weight, destination, building access, and local carrier requirements.

Customers are responsible for ensuring that suitable access is available for delivery.

5.3 Customs, Duties and Taxes

Where applicable, customers may be responsible for import duties, customs charges, taxes, brokerage fees, or other destination-specific charges unless otherwise stated at checkout or on the product page.

6. Returns and Refunds

Our return and refund procedures are governed by our separate Return & Refund Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.

7. Custom and Made-to-Order Products

Certain products may be manufactured, configured, modified, or customized according to a customer’s specific requirements.

This may include:

• Custom projector screen sizes;
• Special screen materials;
• Custom borders;
• Power lead configurations;
• Cabinet dimensions;
• Custom colours or finishes;
• Projector lift configurations;
• Special installation requirements; and
• Other made-to-order products.

Customers are responsible for carefully reviewing and approving all specifications before production begins.

Once production or customization has commenced, cancellation or change-of-mind returns may not be available unless required by applicable law.

8. Installation and Compatibility

Customers are responsible for confirming that a product is suitable for their intended installation before purchase.

This may include checking:

• Projector throw distance;
• Screen size;
• Ceiling cavity dimensions;
• Weight limits;
• Electrical requirements;
• Voltage compatibility;
• Mounting requirements;
• Room dimensions;
• Projector and screen compatibility; and
• Installation clearances.

Where professional installation is recommended, customers should engage an appropriately qualified installer.

VisionBattle is not responsible for damage caused by incorrect installation, unauthorized modification, misuse, improper mounting, unsuitable site conditions, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.

9. Warranty

Products may be covered by manufacturer warranties, VisionBattle warranties, statutory consumer guarantees, or a combination of these.

Warranty conditions may vary depending on:

• Product;
• Manufacturer;
• Country;
• Purchase date;
• Installation method; and
• Nature of the fault.

Customers may be required to provide proof of purchase, serial numbers, photographs, videos, diagnostic information, or other supporting information when making a warranty claim.

10. Intellectual Property

10.1 Ownership

Unless otherwise stated, the content available through VisionBattle.com, including:

• Website design;
• Text;
• Product descriptions;
• Graphics;
• Logos;
• Photography;
• Videos;
• Icons;
• Layout;
• Software;
• Marketing materials; and
• Other original content

is owned by VisionBattle, its affiliates, licensors, manufacturers, suppliers, or other authorized rights holders.

10.2 Restrictions

You may not reproduce, distribute, republish, modify, scrape, commercially exploit, create derivative works from, or otherwise use Website content without prior written authorization, except where permitted by law.

10.3 Third-Party Trademarks

Product names, trademarks, logos, and brand names belonging to manufacturers or third parties remain the property of their respective owners.

Their appearance on VisionBattle.com does not imply ownership by VisionBattle.

11. Third-Party Services and Links

Our Website may contain links to third-party websites, payment processors, manufacturers, shipping providers, social media platforms, or other external services.

VisionBattle does not control these third-party services and is not responsible for their content, privacy practices, availability, security, or terms.

Use of third-party services is subject to their own applicable terms and policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VisionBattle will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Website, products, or Services.

This may include, where legally permitted:

• Loss of profit;
• Loss of revenue;
• Loss of business opportunity;
• Loss of data;
• Loss of goodwill;
• Business interruption; or
• Other indirect economic loss.

Nothing in these Terms excludes liability that cannot legally be excluded or restricted under applicable consumer protection law.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold VisionBattle, its related entities, employees, officers, contractors, suppliers, and service providers harmless from claims, losses, liabilities, damages, and reasonable legal costs arising from:

• Your unlawful use of the Website;
• Your breach of these Terms;
• Fraudulent activity;
• Misuse of our intellectual property; or
• Infringement of the rights of another person.

This provision does not apply where such liability arises from VisionBattle’s own negligence, unlawful conduct, or other liability that cannot legally be excluded.

14. Fraud Prevention and Security

We take payment security and fraud prevention seriously.

We may use automated systems and third-party services to identify suspicious transactions, account misuse, card testing, unauthorized payment activity, or other potentially fraudulent behaviour.

We reserve the right to delay processing, request verification, decline transactions, cancel orders, or restrict access where a reasonable security concern exists.

15. Privacy

Your use of VisionBattle.com is also subject to our Privacy Policy.

By using our Website, you acknowledge that personal information may be collected and processed in accordance with our Privacy Policy and applicable privacy laws.

16. Governing Law and Disputes

These Terms shall be governed by the applicable laws of the jurisdiction associated with the relevant transaction, subject to any mandatory consumer protection rights that apply in the customer’s country or region.

Where permitted by law, disputes should initially be raised directly with VisionBattle so that both parties have an opportunity to attempt to resolve the matter.

Nothing in these Terms prevents a customer from exercising any statutory right to lodge a complaint, pursue a legal remedy, or contact a relevant consumer protection authority where applicable.

17. International Sales

VisionBattle may sell and ship products to customers in multiple countries.

Different jurisdictions may impose different requirements concerning consumer rights, tax, importation, warranty, product compliance, and dispute resolution.

Where mandatory local laws apply to a transaction, those laws will take precedence over any inconsistent provision in these Terms.

18. Website Availability

We aim to keep VisionBattle.com available and secure, but we do not guarantee uninterrupted access.

The Website may occasionally be unavailable because of:

• Maintenance;
• Software updates;
• Server issues;
• Security incidents;
• Third-party service interruptions; or
• Circumstances beyond our reasonable control.

We may modify, suspend, or discontinue parts of the Website where reasonably necessary.

19. Changes to These Terms

VisionBattle may amend these Terms from time to time.

Updated Terms will become effective when published on VisionBattle.com unless otherwise stated.

Where legally required, material changes may be communicated by additional notice.

Your continued use of the Website following publication of updated Terms constitutes acceptance of the revised Terms, subject to applicable law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

21. Entire Agreement

These Terms, together with our Return & Refund Policy, Privacy Policy, Shipping Policy, Warranty Policy, and any other policies referenced on VisionBattle.com, form the agreement governing your use of our Website and Services.

22. Contact Us

If you have any questions regarding these Terms, an order, or your use of VisionBattle.com, please contact:

VisionBattle Customer Support
Email: [email protected]
Website: VisionBattle.com

By using VisionBattle.com or placing an order through our Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.